🧭 Home / Musings / The Slack Memo
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👉🏽 Earlier in the year an ad-hoc Slack thread started to hog the attention of my immediate team at Gojek. The Slack Memo was written in response to that.
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Principles
Few principles that I use at my end when something blows up in middle of a working day.
- Slack creates this illusion that we need to reply to everything now - that is not the case.
- Replies within a permissible time range are good enough. You decide that time range.
- Just cause something is creating noise - doesn’t mean it needs to be replied to asap. Your core daily task(s) should be the focus always. You have committed to those. Exceptions apply.
- If you need time to find an answer - say so. Better to take time than reply incorrectly.
- It is okay to not know the answer. The goal is to find out the correct answer, collectively.
- Incase you made a mistake - say so. Course correcting is part of the job, finger pointing is not.
Foot notes:
(i) The first version of the post was shared in an internal work Slack channel at Gojek.
(ii) Continued minor edits have been made.
(iii) Cover artwork: link